Shipping Policy

*Must be 21 years or older to purchase Kratom Alkaloids.

Restricted Shipping Areas

Kaii does not ship products to the following states, cities, or local
jurisdictions:

• States: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin
• Cities & Counties: Sarasota County (FL), San Diego (CA), Oceanside (CA), Alton (IL), Jerseyville (IL), Edwardsville County (IL), Columbus (MS), Union County (MS), Ascension (LA), Franklin (LA), Rapides (LA)

Order Processing Time

All orders are typically processed within 2 business days, excluding weekends and holidays. Orders containing pre-order items may take longer to fulfill. During periods of high volume, processing and delivery may be delayed. Please allow extra time for shipping under these circumstances.

Shipping Rates and Delivery Estimates

Shipping charges are calculated at checkout based on the shipping method
selected and destination provided. Ensure that your shipping address and
contact information are accurate when placing your order to avoid delivery
issues.

Shipment Confirmation and Tracking

Once your order has been processed and shipped, you will receive a confirmation email with tracking details. Please ensure that a valid email address is provided at checkout to receive shipment updates.

Customs, Duties, and Taxes

Kaii is not responsible for any customs fees, import duties, or taxes imposed by your local jurisdiction. These charges are the responsibility of the customer.

Return Policy

Return Eligibility

You may request a return for an order within 30 days of delivery confirmation. Products must be unused, unopened, and in their original packaging to quality.

How to Initiate a Return

Contact us via our customer service contact form here or email us at support@kaiibev.com directly.

Include in your return request:

• Your order number
• What product you are returning
• Reason for your return

Our team will send you a return authorization email and instructions for processing your return.

Return Shipping

Customers are responsible for return shipping costs, which are non-refundable. We recommend using a trackable and insured method to ensure delivery.

Damaged or Defective Product

If your order arrives damaged, missing elements of the order, or contains defective products:

• Notify us immediately with photos and the order number
• We will give you options to make things right and let you choose which you prefer

Non-Returnable Items

Due to the nature of our products, we do not accept returns on products that have been opened or used.